Customer Support and Contact
The Luzon Fundvex team supports inquiries regarding accounts, deposits, withdrawals, charts, and AI capabilities. Support is available via official channels and does not provide personalised investment advice or profit assurances.
Get assistance with your account and platform usage
Before contacting us, have your account email, nature of your request (registration, payment, technical), and any relevant screenshots ready. Clear information helps us resolve issues more efficiently.
We prioritise active account issues or pending withdrawals when possible. For security, we never ask for full passwords or 2FA codes through unsolicited emails.
If you have not registered yet, you can create an account quickly on the registration page, then return here for support. Also, consult our FAQs for information on fees, security, and markets.
Always include a clear subject line (for example, “Withdrawal Pending,” “2FA Assistance,” “Fee Inquiry”). Most queries receive an initial response within a few hours; high volumes or payment verifications may extend this with regular updates.
